Order Tracking

If your order is missing from the “In Process” list, it is likely that it has been shipped and has moved to “Past Purchases.”

Shippable items are usually shipped the same day if ordered before 4PM local time. However, if you have items that are on backorder, or you have comments added, your order will need to be reviewed before shipping.

If a product you have ordered is ‘out of stock’ it will be placed on backorder. A customer service representative will contact you within 2 business hours to discuss any backorders.

Select Account Shipments and click on the order you would like to review. To get shipment details, click on the Pack Slip number, rather than the Order number.