Service Offerings « Sign Supplies and Equipment | ND Graphics
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ND Graphics offers you security and support with a new suite of programs designed to suit your budget, equipment and support needs.

Most businesses run their equipment beyond the manufacturer’s warranty and even the highest-quality machines can break down. Without proper maintenance, machine parts can wear down.

First Care Plan

Most businesses run their equipment beyond the manufacturer’s warranty and even the highest-quality machines can break down. Without proper maintenance, machine parts can wear down. When this happens, you’re no longer protected from the high cost of repair.

Our First Care Plan will put you at the top of the list when your equipment goes down.

 

The Plan includes:

  • Platinum Priority on-site service
  • Replacement parts and labour (including some print heads)
  • Fixed annual pricing
  • Dedicated Platinum phone support
  • Software Support through on-line remote access
  • Annual preventive maintenance call
  • Support Monday to Friday 8:30 am to 5:00 pm
  • Discount on consumable parts
  • A variety of support services

 

Minimize breaks in production and unexpected expenses by pre-purchasing the labour portion of your service requirements at a discounted rate.

PrePaid Labour

Minimize breaks in production and unexpected expenses by pre-purchasing the labour portion of your service requirements at a discounted rate.

These prepaid services are available in various time blocks;

  • 1 year term: 8 hours / 16 hours
  • 2 year term: 32 hours / 48 hours

Unused service hours may be carried forward to your plan coverage the following year.

 

The more time you pre-purchase
– the more you save!

 

Prepaid hours can be used for:

  • Equipment repairs
  • Adjustments and calibration
  • Equipment moves or relocations
  • Preventive maintenance
  • Training
  • Media profiling
  • Phone support
  • Technical consulting

 

Benefits to you:

  • Gold Priority on-site service
  • Flexible payment terms to suit your budget
  • The more time you pre-purchase, the more you SAVE!
  • Support Monday to Friday, 8:30 am to 5:00 pm
  • Discount on consumable parts
  • A variety of support services

 

No one likes spending time and money fixing things that aren’t broken. But when the “big-ticket” items break down, the costs can be staggering.

Preventive Maintenance

No one likes spending time and money fixing things that aren’t broken. But when the “big-ticket” items break down, the costs can be staggering.

Regular inspections by our team of specialists ensure longer equipment life, less value depreciation and uninterrupted operations.

 

Catch it before it breaks

 

Since many parts and mechanisms will need adjustment or replacement, our preventive maintenance programs promises total protection:

  • Checking and adjusting machine parts for signs of wear
  • Inspection of critical operating components
  • Replacement of consumable parts, ie: values, wipers and dampers
  • Printhead calibration and alignment
  • Verifying that equipment firmware is at current revisions
  • Reviewing equipment maintenance procedures with operational staff
  • Offering advance scheduling to fit your business schedule

 

Every printer, scanner, digital camera and monitor – even those of the same model – reproduce colour differently. This is a major challenge in an industry

ICC Colour Profile

Every printer, scanner, digital camera and monitor – even those of the same model – reproduce colour differently.  This is a major challenge in an industry that demands consistency and precision.

 

Because customers expect picture perfect

 

Custom colour profiles can help you achieve ideal colour reproduction, smoother tonal transitions, neutral greys, better shadow and detail highlights.  ND Graphics technicians use special colour-management software and calibration equipment to tune your system.

 

Get the most out of your system, let our industry experts help you increase profits through customized one on on or group training.

Custom Training

Get the most out of your system, let our industry experts help you increase profits through customized one on on or group training.

  • Training new staff
  • Improving efficiencies
  • Expanding your product offering
  • Improving workflow

 

custom-training
ND Graphics stands behind the equipment we sell. Even without a support plan, we will be happy to service your equipment on a per incident basis. However this repair service is for less critical systems.

Pay As You Go

ND Graphics stands behind the equipment we sell.  Even without a support plan, we will be happy to service your equipment on a per incident basis.  However this repair service is for less critical systems.

 

service-support

Service & Support

ND Graphics is Canada’s leading supplier to the sign and imaging markets, and has been serving you for more than 25 years.

We’ve been keeping you, our customer, competitive with the latest technologies and high quality, cost-effective solutions.

Now, we’re also offering you peace of mind. Your competitive edge in the fast paced graphics industry depends on speed-to-market and immediate response to customer demand.

But sometimes equipment malfunctions, wears out or fails. What if this happens after your manufacturer’s warranty expires?

What if this happens during a project deadline for your client? You could lose revenue. Your business could grind to a stop.

You could even lose clients.

Our team of expert technicians is manufacturer trained and service is available coast-to-coast.

 
Affordable. Security. Now.