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Why is my order “In Queue”?

When an order is “In Queue” it is being held by Customer service for review.

An order is reviewed by Customer Service if :

  • A product you have ordered is on backorder. If this is the case, a Customer Service Representative will contact you within 2 business hours to discuss this order.
  • There are comments entered on the cart. To make sure that we don’t miss any additional instructions, any cart with ‘Cart Comments’ will be held by Customer Service for review.

If you are concerned about any of your orders, please feel free to contact Customer Service at 1 888 634-7274.