- Account and Orders
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Shipping and Delivery
- Delivery Methods
- Payment Methods
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Stock/Inventory
- When will I get my backorder?
- Why did my product show in stock on the product page, and not in stock when I check out?
- What do all the symbols mean on the product list?
- What does the maple leaf symbol mean on the product list?
- What do I do if a product is not in stock?
- Will the rest of my order be shipped if a product is on backorder?
- Shopping Online
When will I get my backorder?
If a product you have ordered is ‘out of stock’ it will be placed on backorder. A customer service representative will contact you within 2 business hours to discuss any backorders. If the product is available in another plant you will have the option to ship from there.