- Account and Orders
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Shipping and Delivery
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Stock/Inventory
- When will I get my backorder?
- Why did my product show in stock on the product page, and not in stock when I check out?
- What do all the symbols mean on the product list?
- What does the maple leaf symbol mean on the product list?
- What do I do if a product is not in stock?
- Will the rest of my order be shipped if a product is on backorder?
- Shopping Online
What do I do if my order is missing?
If your order is missing from the “In Process” list, it is likely that it has been shipped and has moved to “Past Purchases.”
If the order is not in Past Purchases, please call 1 888 634 7274 to speak to a customer service representative.