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ND Graphics Update: COVID-19 | We're Open for Business

To our valued customers,

With the challenges we all face concerning COVID-19,  I wanted to reach out to each of you to explain what we are doing as a company to protect not only our staff across the country, but our customers as well. I have to say that I have never experienced, nor managed anything like this before in my business career. Changes seem to be occurring at record speed, and these changes are affecting all aspects of our lives, everything from business decisions to the more important personal and health choices that we have to make.

In response to the COVID-19 outbreak, ND Graphics has put significant resources in place to do our part in protecting the health of all of our staff across Canada as well as the health and safety of our customers:

  • Dramatically reduced staff working in our branches and redeployed them to work from home
  • Cancelled all external visits to our branches and warehouses
  • Cancelled all customer visits from both our field sales force and our technical service groups
  • Rotating staff so that they limit the time spent in the office

We take our responsibilities very seriously. We know we are an essential service for many of our customers who are providing important signage applications to the medical institutions and related businesses. You have my personal commitment as well as the commitment of all of our people throughout the organization that we will maintain our high service standards and continue to provide support to all of you during these difficult times. 

As of today, ND Graphics continues to remain open to all customers across all branches. If there are different provincial regulations that require local branches to close, we can still provide all customers across the country with product from our different locations that are not closed.

We wish you, your families, and your employees good health.

Sincerely,

Mark West
President

ND Graphics Service

For the safety and well­-being of both our customers and employees, we will stop all onsite visits for our service technicians and move to a ‘Remote and Depot’ service model.

This means that if your equipment needs service, we will do our utmost to offer assistance via telephone support. Our technicians will use all tools at their disposal like TeamViewer, manufacturers training videos, and extensive telephone support in an effort to rectify any problems you may have.

If the machine can be transported, then you have the option to send it to one of our servicing branches for depot repair. Our technicians will offer advice on how to prepare the equipment for shipping but we will not be responsible for any shipping damage that may occur.

Our servicing branches are Montreal, Toronto, Calgary, Edmonton and Vancouver. Please make sure that our service department is aware that you are sending in a piece of equipment so we can make the proper arrangements for depot repair.

Thank you for your understanding in these challenging times.